My download links appear to have expired; what do I do?
Occasionally this happens, so please email us and we will refresh the links for you!
My plug-ins won’t show up in my DAW
Make sure the correct plugin formats required by your DAW are installed to the correct locations. In many DAWs a Plugin Path can be set, so make sure that the correct location is scanned. If the plugin still does not load, re-download the file and try a reinstall.
I Can't Open The Mac Installer
All of our macOS installer packages are certified and signed with an apple developer ID, but some versions of OS can still cause this pop-up message. If this occurs, simply close the installer, then right click on it, and then click 'open'. A popup may still prompt you about the error, and click "open" anyway. This will bypass Apple's error message an allow you to install your plugin.
Where are my past orders?
You can view all past orders under the "My Account" tab.
How do I log into my account
You can log into your account my clicking on the "my account" section on our site and entering your emial address. You will then be sent an email with a log in link access all of your products.